Our Approach
American Telephone recognizes that
sophisticated business telecommunications networks not
only require efficient installations but also require
continuing expert service and maintenance of installed
equipment and components. American Telephone is dedicated
to provide the very best in products and services.
American Telephone offers a streamlined
approach for business customers' telecommunication needs.
They start by offering their consultant services to
assist in a telecommunication business plan. In addition,
they order and coordinate installation of business telephone
and data services as an AT&T Solution Provider.
They work closely with the service provider to facilitate
short and efficient installations and offer these services
at no additional charge. Third, we install and program
the appropriate telephone and data equipment necessary
to integrate with the customer's voice and data needs.
We offer a wide variety of equipment vendors for one
primary reason: American Telephone interprets the customers
application needs and finds an equipment vendor to match
that application instead of having one equipment vendor
and seeing how the customers needs fit that application
mold. In one particular job we may choose Panasonic
for telephone voice needs, Suttel for data and networking
needs, Leviton for fiber optic cabling needs and Valcom
for on premise paging needs. Some of these installations
might be scheduled after business hours to avoid service
interruption.
Finally, the customers receive training,
either one-on-one or in a classroom environment on the
operation and usage of their new equipment. Each customer
receives custom printed overlays for their telephones
and a condensed user instruction sheet. Both are linked
to help simplify its usage. American Telephone offers
its web site (www.atdat.com) to help accommodate people
who like to use the internet as a help tool. Our site
can help with technical tips on simple programming procedures,
commonly asked questions, and other helpful items. American
Telephone stands behind its equipment, installation,
and services with proven warranty coverage. If a customer
has a problem with dial tone, a phone, a data circuit,
fiber optic cable, a voice mailbox, or an unknown problem,
they can report it to American Telephone at any time.
American Telephone is striving to become businesses'
single point of contact, thus making it the first and
the last phone call for "all of your telecommunication
needs".
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